No Response

I have been with Budget insurance for a while now and without any issues paying my monthly premiums as required.

I put in a claim last year after someone reversed on my front bumper and I paid the excess fee as required and all was approved without any problems. The car went in to the panel beater who did fix my front bumper, on the 15th of December I went to the panel beater to collect the car but I called them i had issues with the works done on the car and that my wind screen was also cracked right on the rear mirror which I did not pick up when I collected the car and thanks to my girlfriend who saw it.

Since it was the 15th of December I went back and found that they had already closed for December holidays and when I tried calling the was no response but I called the insurance to let them know and they also confirmed that the panel beater has closed for December holidays and the matter would be sorted in January.

January came and I advised my insurance that I left the place and relocated back to JHB so I won't be able to take the car back to the panel beater as it is far so they sent the assessor to have a look in January and he agreed that the works on my bumper was not done properly and that they will also check my AC since it was also affected and was not operating which was something that was supposed to be checked by the panel beater but was not checked.

The assessor said they will get back to me with details of where the car must be taken for fixing and also checking of the AC. It has been 3 months today and when I call the assessor he says he will call me back, I tried contacting Budget but no one seems to be wanting to assist me.

It is a bad thing that I have been paying for the past 3 years without claiming but when it come for a claim for such a small thing especially they are unable to assist me. I am still with them and I have started looking for another insurance as I am having doubts about their capability.

I want answers!!!