No refund for cancelled account being billed

Good day.<br> <br> I have recently cancelled my shortfall cover with Budget on the 28/01/2015. Yet on the 01/02/2015 i was still debited for the cancelled account. i have since asked for refund on the 02/02/2015 and promised that it will be deposited by the 5th. today is the 10th and i have yet to receive my money back. Yesterday i called and was told the matter will be cleared up. Today i still have received my money back. I am very disappointed as to how Budget conducts its business. I therefore request for a final time for them to deposit my money back into my account.<br> <br> Regards<br>