No great response after complaint

Hi,<br> <br> On 1 December 2015 i submitted a complaint here, i received a call last week sometime, i can't recall the persons name, but they ensured me the service i got was unacceptable and would be dealt with internally and that someone would contact me with regards to my complant and service.<br> <br> A few days later i missed a call from budget insurance but there was no message left nor did the person try calling back. Its not over 2 weeks since i first called Budget Insurance and i was meant to have clarity on my premium and have an updated policy schedule sent to me, but i am awaiting all of the above.<br> <br> Certainly i am utterly disappointed and i shall look around for alternative insurance, because i am too damn scared as to if this admin issue cannot be resolved i would hate to think how my claim should i have one, will be handled.