NK
NKOSINATHI K
1 reviews | Active since Sept 2013
21 Apr 2016, 08:56
No free cash back
unfortunately no one contacted me and on the policy documents dated Thu 4/23/2015 4:12 PM my contact details appears, so i dont understand if you say One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success and there were no room to leave a message.
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Budget Insurance's replyOfficial
21 Apr 2016, 11:39Hello Nattynice0808,
We acknowledge receipt of your complaint
According to the information at our disposal; you were contacted by one of our Customer Relations Specialist; Crystal Vollenhoven on 28 July 2015; where she explained to you the reasons why the full premium on the Value Added Product was not refunded.
We further note that this same complaint was raised prior to that in April 2015 as well. Please advise if there is anything further that you wish assistance with. Please revert to the email that will be sent to you shortly.
Kind Regards
The Budget Team
We acknowledge receipt of your complaint
According to the information at our disposal; you were contacted by one of our Customer Relations Specialist; Crystal Vollenhoven on 28 July 2015; where she explained to you the reasons why the full premium on the Value Added Product was not refunded.
We further note that this same complaint was raised prior to that in April 2015 as well. Please advise if there is anything further that you wish assistance with. Please revert to the email that will be sent to you shortly.
Kind Regards
The Budget Team
Budget Insurance's reply21 Apr 2016, 11:39
Official
Hello Nattynice0808,
We acknowledge receipt of your complaint
According to the information at our disposal; you were contacted by one of our Customer Relations Specialist; Crystal Vollenhoven on 28 July 2015; where she explained to you the reasons why the full premium on the Value Added Product was not refunded.
We further note that this same complaint was raised prior to that in April 2015 as well. Please advise if there is anything further that you wish assistance with. Please revert to the email that will be sent to you shortly.
Kind Regards
The Budget Team
We acknowledge receipt of your complaint
According to the information at our disposal; you were contacted by one of our Customer Relations Specialist; Crystal Vollenhoven on 28 July 2015; where she explained to you the reasons why the full premium on the Value Added Product was not refunded.
We further note that this same complaint was raised prior to that in April 2015 as well. Please advise if there is anything further that you wish assistance with. Please revert to the email that will be sent to you shortly.
Kind Regards
The Budget Team