No feedback received after weiteoff appeal

I asked for onboarding recordings since the Investigator alleged that they listened to all recordings and find my self as not eligible to claim. I provided a case number, last week it was a court date. Till date there's nothing. I was told to wait for 48hrs. They declined my claim and I appealed. It's almost a month now when I email intrrnal dispute am not getting any feedback. On the other hand a Third party calls me to get hold of them