NM
Neli M
1 reviews | Active since Jul 2014
17 Dec 2015, 12:18
No feedback provided on my complaint
I sent emails to Budget since August requesting a sales call to resolve a claim dispute. I even logged a call on hellopeter to complain. All I get is a partial call. They dont want to send the call where an agent present the product to my aunt. They are refusing to pay the claim. Can Budget send me all the sales calls. The fact that no one is providing me with feedback it clearly shows that the agent misrepresented the product therefore they are trying to cover it up. I am waiting for feedback and if I dont hear anything in the next few days I will go to the Ombudsman. I am furious with your service. You are such a ***** company. All I wantIis to get those recordings which legally I should have them
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Budget Insurance's replyOfficial
17 Dec 2015, 15:26Hello Theverybest20,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we confirm that the sales recording have been emailed to you during your initial request. We apologise for the fact that only part of the conversation was received by you.
As agreed, the requested conversation will be email to you.
Please feel free to contact our Customer Relation Specialist should you need further assistance herein.
Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we confirm that the sales recording have been emailed to you during your initial request. We apologise for the fact that only part of the conversation was received by you.
As agreed, the requested conversation will be email to you.
Please feel free to contact our Customer Relation Specialist should you need further assistance herein.
Regards,
The Budget Insurance Team.
Budget Insurance's reply17 Dec 2015, 15:26
Official
Hello Theverybest20,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we confirm that the sales recording have been emailed to you during your initial request. We apologise for the fact that only part of the conversation was received by you.
As agreed, the requested conversation will be email to you.
Please feel free to contact our Customer Relation Specialist should you need further assistance herein.
Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we confirm that the sales recording have been emailed to you during your initial request. We apologise for the fact that only part of the conversation was received by you.
As agreed, the requested conversation will be email to you.
Please feel free to contact our Customer Relation Specialist should you need further assistance herein.
Regards,
The Budget Insurance Team.