EG
Elardus G
1 reviews | Active since Nov 2015
01 Nov 2015, 18:17
No feedback on premium or excess.
I was in an accident on September 25 2015. Budget subtracted a premium for October. They said they will pay it back, but we still have not received any news. We sent an email to them and a reply came that said they will respond within 48hours. It has been over two weeks. We sent another email last week and still no response. The other thing is the lack of feedback on when we will receive the excess that they subtracted. A man drove into me I am innocent. I would like to know when they are going to get he money from him to pay my excess.
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Budget Insurance's replyOfficial
02 Nov 2015, 09:52Hello Elardus,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we have requested for the refund to be done, please expect the money to reflect in your account within a period of three working days. We have also requested that you are contacted by our Legal department who will discuss the recovery process with you.
We apologise for any inconvenience caused and invite you to contact our Customer Relation Specialist should you require further assistance.
Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we have requested for the refund to be done, please expect the money to reflect in your account within a period of three working days. We have also requested that you are contacted by our Legal department who will discuss the recovery process with you.
We apologise for any inconvenience caused and invite you to contact our Customer Relation Specialist should you require further assistance.
Regards,
The Budget Insurance Team
Budget Insurance's reply02 Nov 2015, 09:52
Official
Hello Elardus,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we have requested for the refund to be done, please expect the money to reflect in your account within a period of three working days. We have also requested that you are contacted by our Legal department who will discuss the recovery process with you.
We apologise for any inconvenience caused and invite you to contact our Customer Relation Specialist should you require further assistance.
Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we have requested for the refund to be done, please expect the money to reflect in your account within a period of three working days. We have also requested that you are contacted by our Legal department who will discuss the recovery process with you.
We apologise for any inconvenience caused and invite you to contact our Customer Relation Specialist should you require further assistance.
Regards,
The Budget Insurance Team