No Feedback on client complaint

A client complaint was sent to Budget's complaints department service assurance 08/06/2015 11:10 AM. We have asked for feedback within 48 hours and no response yet.<br> <br> The full explanation is in the complaint that was sent to them. <br> <br> The conclusion of the complaint is that I am accused of an accident of which I was not involved in and no one @ Budget can help me with necessary information. The various people I have spoken to contridict each other with what they are saying.<br> <br>