1 reviews | Active since Jan 2020
No feedback no assistance very poor service from this company.
This will now be my third complaint about this company and since my last complaint i have not received feedback with my insurance claim. I was promised feedback one month ago 24th March 2026 to this date still noting. Your emails are ignored and you never receive and answer. Today will be two and a half months since i had an accident and no solution. I even moved my other stuff to another insurance company due to this poor very poor service. I cannot believe how you conduct business. What a total waste of time this company is. How can someone wait more than two months for you to sort out the problem what is concerning you don't even communicate with the clients. About a month back after my first complaint someone promised to update me its now a month never heard from this company. They only react why you put something like this on a public platform behind the scenes total waste of time. I suppose they want me to move to another insurance so they cannot pay me out. I cannot understand how this company operates no one that is employed is concerned about the clients.
Thank you for taking the time to share your concerns.
We sincerely apologise for the ongoing delays, lack of feedback, and frustration you have experienced. We understand how disappointing this has been, especially given the length of time since your accident and the expectations that were set.
Please be assured that your claim is still under investigation, and the matter has been escalated internally for further review. The delays you’ve encountered are not the level of service we strive to provide, and we acknowledge that our communication with you has not met expectations.
Your feedback has been noted, and your concerns are being taken seriously. Our team is actively working through the outstanding aspects of your claim, and you will be updated as soon as there is meaningful progress to share.
We truly regret the inconvenience and frustration caused and appreciate your patience while the investigation continues.
Kind regards,
The Budget Insurance Team
Thank you for taking the time to share your concerns.
We sincerely apologise for the ongoing delays, lack of feedback, and frustration you have experienced. We understand how disappointing this has been, especially given the length of time since your accident and the expectations that were set.
Please be assured that your claim is still under investigation, and the matter has been escalated internally for further review. The delays you’ve encountered are not the level of service we strive to provide, and we acknowledge that our communication with you has not met expectations.
Your feedback has been noted, and your concerns are being taken seriously. Our team is actively working through the outstanding aspects of your claim, and you will be updated as soon as there is meaningful progress to share.
We truly regret the inconvenience and frustration caused and appreciate your patience while the investigation continues.
Kind regards,
The Budget Insurance Team