No feedback from Insurance regarding my claim

On Wednesday, 25-Feb-15, I lodged a claim for a damaged fridge. Rushana Slamdien requested I email her some docs which I did on 26 Feb-15.<br> <br> I've had to follow up on my claim myself with NO feedback from any Budget staff member, with various people who promised to do something and then eventually nothing happens. It started off with Rushana Slamdien, then with Riyaaz A, then Sasha Naidoo, Keenan Williams and lastly with Kashiefa Adams. <br> <br> On Friday, 27-Feb-15, Keenan Williams assured me he will set the wheels in motion to get this claim sorted.<br> <br> When I called back on Monday, 02-Mar-15, Kashiefa Adams informed me that the request for a quote only went off on the morning of 02-Mar-15 and that I must wait until the close of business of 03-Mar-15. <br> <br> That is 2 more days!!! I am without a fridge!!!<br> <br> I am at my wits end now and was now told to wait until the supplier provides a quote. I have no problem with getting a supplier's quote but surely the supplier can be chased up to provide a quote quicker.<br> Why must your clients be at the mercy of a supplier. If the supplier takes too long then it's time to get a different supplier.<br> <br> OR perhaps It's time I get a different insure