WB
Werner B

1 reviews | Active since Oct 2014

20 Feb 2017, 15:01

No Feedback

<p>Terrible service. I put in a claim last week where i was informed that Budget will contact one of there suppliers to come through to assess the damages onsite and then process my claim. I was contacted the next day by the supplier where he informed me that the goods being claimed will be collected. I informed the supplier that i was informed the assesment will be done onsite as informed to me by Budget and that i do not agree to the items being collected, i was informed that he will need to contact Budget insurance again to confirm and will contact me back later the same day. I have not to date received a call from the supplier which i then send an email to budget with no feedback as yet from Budget either. This is terrible service as you are quick to debit my account monthly but when the tables are turned you dont care.</p>

0
Replies (2)
Budget Insurance
Budget Insurance's reply20 Feb 2017, 15:06
Official

Thank you for bringing this matter to our attention.

Kindly be advised that the matter will be escalated to the relevant team and contact will be made with you to address your concerns.

We apologise for the inconvenience caused and we shall ensure that the necessary clarity is obtained regarding the way forward.

Kind Regards

The Budget Team

Budget Insurance
Budget Insurance's reply21 Feb 2017, 14:25
Official

Dear Mr De Beer

Kindly be advised that we have received confirmation that you have been contacted by our Customer Relations Specialist and your concerns have been accordingly addressed.

Thank you for allowing us the opportunity to assist.

Kind Regards

The Budget Team