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Hi<br> <br> I was in a MVA accident on the 02 Jan 2016 with a client from Budget claiming third party. After several calls I eventually received a call from Budget from a lady named Enid Mapson on the 21 Jan 2016, taking my details and instructing me to take my vehicle for assessment. I took the vehicle on the 25 Jan 2016, forward all completed documentation on the 27 Jan 2016.<br> <br> It waited 3 weeks after that date, sent several emails and still heard nothing from Budget. On the 9 Feb I received a call after I sent an e-mail with claims of writing complaints on social media. According to Enid Mapson they haven't received my documents I forwarded to Budget. She claimed it was never received. Re-sent that same e-mail and miraculously she received the documents after I asked her for a confirmation receipt. She blatantly **** to me for not receiving it and I was told they have 60 days to process my claim, which is a minor dent door accident. It has been more then 30 days already and after several calls I was told Enid Mapson is handling my claim. I am still waiting on Budget to give me a call. The service from Budget is PATHETIC!! If I don't receive an answer soon, legal action will be taken!