TS
Thomas S

1 reviews | Active since Jan 2012

16 Feb 2018, 14:02

No diesel or petrol for you at roadside assistance, you pay ekstra

Hi

I recently moved to budget insurance for a great premium, getting everything I asked for. And assuming without any explanation, that diesel cost would be included when I get stranded. So it happend, I got stranded, ran out of diesel. Then to my surprise I had to pay for it!!!. I was forced to organise a tow in service, at least I wasn't asked to pay for that. Then I had to make other plans for diesel just to get to wor**** Great!!! Not happy with what I experienced at budget!! I expected more!!!

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Replies (2)
Budget Insurance
Budget Insurance's reply16 Feb 2018, 14:50
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you shortly to discuss your concerns.

Kind Regards,
The Budget Insurance Team.

Budget Insurance
Budget Insurance's reply19 Feb 2018, 10:30
Official

Dear Mr Van Schalkwyk

We have received confirmation that contact has been made with you and that it was recommended that you contact our offices when you are available to discuss the benefits associated with our Assist Product on the Policy

We trust to hear from you at your earliest convenience.

Kind Regards

The Budget Team