No contact, no update.

<p>On Monday morning I wanted to submit a claim, was told their systems were off line from 08:30 am and they could not help me as a result. I was promised I would be contacted, this never happened. I phoned again and they were still off-line and "we will get someone to call you back". I phoned again and they were back on-line but never called as promised. Today I get calls from from people calling on behalf on my insurer but Budget does not call me to inform me of anything. A gentleman who is claiming against me informs me that he was phoned and needs to sort it out with me directly. How amazing! My own insurance does not phone its own client. I submitted to be called back on-line but not response, I eventually call to air out my frustrations and am told the system "this or that" and put on hold. When I ask please phone me back, I am told yet again "I will get someone to call you back". Sigh, I am in the dark with my own insurance :-(</p>