No Contact!!!

Hi, I have been trying to contact budget insurance from yesterday, but no body seems to pick up the call. I've tried 2 numbers on their website and the line just indicates busy. I have even requested for a call back from yesterday and no one had contacted me yet, I can only imagine in an emergency whether I'll have to deal with this level of service or not. It's not the first time I have been having this issue with this insurance company. When I had made a claim regarding an accident that occurred 2 months back, it was the same issue. I had to continuously contact them and check up on what's being done, not once had they contacted me without me following up. Now I have a billing enquiry and I can't seem to contact them, yet I have been a loyal customer over 2 years and all my premiums have been paid on time. Well, I'm still trying to contact them, and hopefully somebody picks up,I hate to do this, but I have to be forward and honest about the service I'm getting which I think is not fair on my side.