No consideration for clients,dont care attitude ,no feedback

Good day,

I have a serious problem with budget insurance ,I requested a recording of the call conversation of the day I joined the insurance. First request was made with a consultant(Lucky) that registered my claim on the 23.02.2019.On follow up on the 26.02.2019 I spoke to Urania who said the was no request for a recording but she will request and I will receive by post within 4 days, on the 28.02.2019 Thelma Nyembe- the consultant handling my claim called me to update on the claim progress, I raised the issue of the recording she says she will follow up and give feedback-to date I haven’t heard from her regarding this matter. I called again on the 04.03.2019 spoke to Lungile and the whole story changed she said I must wait for 7 days of which the 4th was actually the 7th day from the 26.02.2019 on raising that she then said “7working days” and I must wait a further 48hours for someone to contact me from Budget and still no feedback, no recording in my post, no recording in my email/sms .

I take it my request is being taken for granted and I am not valued as a their customer, I am losing time and money on one simple request. Being sent from pillar to post but resolution .