No consideration for clients

My car was ****** 26-1-2018. I reported it online 27/1/2018. On 29/1/2018 I contacted Budget insurance myself as I had not yet received a call to register the claim. Claim was registered within 30 minutes after having to relive the trauma. I give it two days as requested by the consultant. Wednesday 31 January 2018 I call again and get told the claim has gone to the senior investigator who will contact me, thrusday, Friday, then Monday 5 February 2018 I call again, same story is relayed to me, senior consultant is investigating. Tuesday I call again and they provide his direct extension, no answer, I leave a message and the next day he calls to just get my story again, at this stage he does inform me that he has not yet spoken to the police. From that day I called budget everyday only to get the same story. In the meantime I am still not any better off. Monday 12 February 2018, I call again and request to speak to a manager, I speak to a Ryan in the claims division who informs me that my claim cannot be paid until I submit the original registration paper which I already emailed to Budget 29 January 2018. Original documents meaning I should post this to them. This also being the very first time after numerous calls that I get told about original documentation. I then ask to speak to another manager who I was told would call me, a Mr J Van niekerk, mind you, I am still await his call. I call again later during the day and get transferred to a young lady named Thembakazi. I explain the situation to her that me as the client is worse off now as I have been given the runaround. She offers her apology but also does not see that there is a break in the communication and competence of the staff members I have dealt with but she cannot help me. So budget insurance can easily take on business telephonically, no documents asked for, they can easily take your premiums every month and increase it as they wish but they cannot accommodate a client who they have inconvenienced with incompetence. Nice job Budget Insurance