No communication

No engagement and keeping me up to date, I locked a claim in the beginning of August, Its now almost middle September and I still haven`t receive any feedback on my claim,I call in everyday and all they can tell me is that the claims handler will contact me,which never happens. Ive been with this inconvenience with no car for then a month and spend hundreds of Rands on Airtime to call in to hear the same excuse.