NK
Naeem K
1 reviews | Active since Jun 2014
06 Apr 2016, 10:43
No claims letter
I called the call centre about two week requesting a simple no claim letter. My initial call was long as I had to give all the details of the claim.. wenT 3 days and I never get it so I called the call centre and still they said they will send it again ..still nothing. CallEd then again today and still no luck. I spoke to Joseph is supposedly a team leader could not even transfer me to the correct department and he is telling me he doesn't know why it's busy. Worse mistake of joining them.
Helpful (0)
Replies (1)0
Replies (1)
Budget Insurance's replyOfficial
06 Apr 2016, 17:08Hello Naeemkhan786,
We acknowledge receipt of your complaint.
Kindly be advised that we have escalated the matter accordingly and you shall receive the letter within 24 hours.
The lack of service you experienced will also be addressed internally.
We sincerely apologise for the delay and inconvenience caused.
Kind Regards
The Budget Team
We acknowledge receipt of your complaint.
Kindly be advised that we have escalated the matter accordingly and you shall receive the letter within 24 hours.
The lack of service you experienced will also be addressed internally.
We sincerely apologise for the delay and inconvenience caused.
Kind Regards
The Budget Team
Budget Insurance's reply06 Apr 2016, 17:08
Official
Hello Naeemkhan786,
We acknowledge receipt of your complaint.
Kindly be advised that we have escalated the matter accordingly and you shall receive the letter within 24 hours.
The lack of service you experienced will also be addressed internally.
We sincerely apologise for the delay and inconvenience caused.
Kind Regards
The Budget Team
We acknowledge receipt of your complaint.
Kindly be advised that we have escalated the matter accordingly and you shall receive the letter within 24 hours.
The lack of service you experienced will also be addressed internally.
We sincerely apologise for the delay and inconvenience caused.
Kind Regards
The Budget Team