No assistance within days

<p>I was in an accident last week Monday. The accident was reported and a claim was made on that Tuesday the following day. My car was towed only on Thursday after I couldnt reach their towing department for a day. It just said number busy or number doesnt exist. Towing truck arrived on Thursday (half an hour late) the Budget operator didnt even tell me where they would be taking my car or who the towing company would be. Its been a week now since the process started. Yesterday they said they would phone me with an update today. THEY DIDNT PHONE. When I phoned myself it took more than an hour just to reach someone who gave me SOME information. I still dont know anything. Need a car this weekens I dont even know what is happening woth my car. Last insurance helped me within a day. I DONT EVEN HAVE MAJOR REPAIRS ITS JUST THE BACK. NO INTERNAL REPAIRS NOTHING. </p> <p> </p> <p>When I phoned them to change my address my insurance installment went up... Yet my car was previously parked outside and i lived in a garden cottage in an unsave residential area next to a station. I now live in a security complex with electronic gates and locked garage. How does that make sense?</p> <p> </p> <p>ASAP looking for a new insurance that actually help their clients</p>