NB
Nazmeen B
1 reviews | Active since Oct 2013
01 Apr 2016, 22:27
No answer form call centre
I am a policy holder. The battery in my car had been run down and I tried to call budget for roadside assistance. However I waited several minutes on the line for the call centre with no response. I am paying for a service that is unavailable when I require it. Deeply disappointed by the service.
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Budget Insurance's replyOfficial
04 Apr 2016, 12:16Hello Nazmeenb,
We acknowledge receipt of your complaint and thank you for taking the time to advise us of your experience.
We would like to take the opportunity to sincerely apologise for any inconvenience caused and thank you for taking the time to bring this to our attention.
We have escalated the complaint to the relevant manager to investigate and address the responsible consultant accordingly.
We apologise for the inconvenience caused.
Kind Regards
The Budget Insurance Team
We acknowledge receipt of your complaint and thank you for taking the time to advise us of your experience.
We would like to take the opportunity to sincerely apologise for any inconvenience caused and thank you for taking the time to bring this to our attention.
We have escalated the complaint to the relevant manager to investigate and address the responsible consultant accordingly.
We apologise for the inconvenience caused.
Kind Regards
The Budget Insurance Team
Budget Insurance's reply04 Apr 2016, 12:16
Official
Hello Nazmeenb,
We acknowledge receipt of your complaint and thank you for taking the time to advise us of your experience.
We would like to take the opportunity to sincerely apologise for any inconvenience caused and thank you for taking the time to bring this to our attention.
We have escalated the complaint to the relevant manager to investigate and address the responsible consultant accordingly.
We apologise for the inconvenience caused.
Kind Regards
The Budget Insurance Team
We acknowledge receipt of your complaint and thank you for taking the time to advise us of your experience.
We would like to take the opportunity to sincerely apologise for any inconvenience caused and thank you for taking the time to bring this to our attention.
We have escalated the complaint to the relevant manager to investigate and address the responsible consultant accordingly.
We apologise for the inconvenience caused.
Kind Regards
The Budget Insurance Team