No action on claim

I reported a claim following a burglary 2 days ago. I expressed the urgency of the claim as urgent replacement of equipment is critical. I have had no response or action from Budget 48 hours later. I got the impression from the telephone call when I provided details and values of ****** items that they would be difficult The claims officer kept making loud exclamations of \surprise\" whenever I told him the value of some of the goods ******. This and the absence of any contact from Budget to process this claim despite repeatedly trying to explain the urgency of the matter is very poor service."