No accurate records and no response

I requested confirmation of my car insurance history along with no claims info from Budget on 16th March. After no response and follow up queries, I was sent claims history showing I had a claim rejected which I didn't. I never claimed from Budget at all. I then asked for this to be rectified and after a further follow up Roxanne came back to me letting me know the history was being rectified and a corrected letter would be sent. On the 18th I received a mail from Budget saying see my letter attached which had not been attached (terrible incompetence) and when following up on this - no response at all... Please will someone at Budget with a sense of responsibility see to it that I am emailed my corrected car insurance history confirming I had not made any claims. Please email me - I don't use my phone at the moment.