1 reviews | Active since Aug 2013
Never ever use budget insurance
Budget insurance refused to pay out on an accident even though my premiums were up to date and I never missed one payment! Their excuse - all previous insurances were not registered on my name. They were all open insurance policies which I had full permission from the policy holders to drive the vehicles. Hence I was covered. They have done nothing but make me feel like a ******** and insinuating that I'm trying to get something out of them I'm not entitled to. I am writing this as a warning to all persons who wish to take out insurance - BE WARNED! Never make use of budget. I, nor anyone I know has ever had this kind of problem nor experienced such bad service from any insurance company before. I will never make use of budget again and I will continue telling every person I know to not make use of them.
One of our Customer Relation Specialists contacted you to discuss your complaint. During the underwriting of the policy we were informed that you have had uninterrupted comprehensive vehicle insurance for a period of five years, the premium was calculated based on this information? During the administration period of your claim, we could not confirm that you have had five years of uninterrupted comprehensive vehicle insurance. We were therefore prejudice by not receiving the correct insurance premium and the claim was subsequently rejected.
However, we have agreed to discuss the matter further with the policy holder, who will in turn liaise with you.
Kind regards,
The Budget Insurance Team.
One of our Customer Relation Specialists contacted you to discuss your complaint. During the underwriting of the policy we were informed that you have had uninterrupted comprehensive vehicle insurance for a period of five years, the premium was calculated based on this information? During the administration period of your claim, we could not confirm that you have had five years of uninterrupted comprehensive vehicle insurance. We were therefore prejudice by not receiving the correct insurance premium and the claim was subsequently rejected.
However, we have agreed to discuss the matter further with the policy holder, who will in turn liaise with you.
Kind regards,
The Budget Insurance Team.