Negligent and inconsiderate

Some companies are not bad at all but the ignorance and incompetence of some of their employees will tarnish their reputation. Makhukho Malatjie who is an appointed representative of Budget insurance to handle my claim has never spoken to me. Everytime I call them she is never available, she does not respond on emails!!! It’s been a month and a few weeks now the claim hasn’t been finalised. She hasn’t communicated what I must do. I am so fed up and disappointed 😞