ZV
Zethu V

1 reviews | Active since Oct 2015

12 Jun 2018, 16:13

NEGLECTING THEIR CLIENTS!!!

My mother took out a scratch and dent policy which she has been paying for however, she never received the policy documents. She has been requesting call backs but no one ever comes back to her!

She is paying though!

0
Replies (2)
Budget Insurance
Budget Insurance's reply12 Jun 2018, 16:34
Official

We acknowledge receipt of your complaint.

Kindly be advised that we have escalated the matter to our Value Added Products Department to ensure that the documents are sent shortly.

Kind Regards,
The Budget Insurance Team.

Budget Insurance
Budget Insurance's reply19 Jun 2018, 10:18
Official

Dear Zethu

Kindly be advised that we have received confirmation that contact has been established and your concerns have been addressed.

Kind Regards

The Budget Team