Mystery solved

Their advert claims it is a mystery why anyone would pay more than they have to for their insurance. Well I have solved this riddle. Their service is ****. Why do I say this ? Well a few months ago my neighbour backed into my car with some force. I had to get it repaired and I notified my car insurer (Budget Direct). They put me in touch with their car repairer and so the saga begins. The repair job was poor and I said so upon collection of the car. I noted that the colours do not match. The repairer fobbed it off saying it is because it is cloudy. Ok... I didn't say anything to more to the guy because I thought oh, here we go. So I take the car home and everyone who comes to look at it can see how poorly the colours match, or actually don't match. I also noticed that some electronics had been poorly connected and that there were scratches (deep nasty scratches) on the front grill that appeared after the 'repairs' had been undertaken. I called up Budget Direct and they advised that I should return the car to the repairer which I did. Their response was that it was too hard to match the colour and that if I insisted, it would more than likely come back worse. Throw in expletives and you will get the idea. I also raised that matter about the electrics which they agreed to fix. I took the car back to them and they proclaimed that the issue with the electrics was now fixed (it wasn't). I then spoke to one of Budget Direct's assessors about my experience and he reluctantly agreed to come out to assess the ***** paint work. He (surprisingly) agreed that it did not match. I say surprisingly because he kept claiming that it couldn't be the case so when he actually saw it and agreed, I was floored - BUT, nothing happened. I refused to return the car to the ***** brothers (why would you return your car to someone who has proven themselves to be *****?) and Budget won't do anything about it. "His hands are tied" the assessor tells me... so people, mystery solved. You pay peanuts, your get ******s. Unknown to Budget is the fact that I have told many people about my experiences and ALL of them have decided not to swap over to Budget after hearing about my story. Well done Budget. Hopefully with such policies you will go the way of Masters Hardware soon enough.