My wife was debited 2 days earlier leaving her stranded at the dealership for having insufficient funds after fitting new shock absorbers

My wife was debited 2 days earlier leaving her stranded at the dealership for having insufficient funds after fitting new shock absorbers. We were naturally unhappy (fuming since the payment profile has been excellent for over 2 years), although we managed to supplement the difference make payment. Nathalie Oodt advised of the company's billing rules, empathised, went ahead to follow up this morning in order to resolve the issue for the future. Problems solving skills are KEY, over and above that, EQ and following through on a callback promises, and being proactive, is what sets apart a good consultant from an amazing one. You're a gem Nathalie and glimmer of hope in a world where clients may feel unheard. Never let anything change your business acumen and level headedness.