My premium was not decreased to the amount that I said I can afford and I felt pressured into accepting the new premium even though I have been claim free for so many years with Budget

My premium was not decreased to the amount that I said I can afford and I felt pressured into accepting the new premium even though I have been claim free for so many years with Budget. The gentleman that assisted me was very polite and tried to assist me even though his background noise was very distracting. His colleagues were very loud making jokes in the background and it was very unprofessional.