sS
sbumwandla S

1 reviews | Active since Jun 2016

30 May 2022, 11:46

My life has been put at risk by Budget Insurance by fixing a severely damaged car just to save money

Greetings

I insured my car with Budget a few years back, and unfortunately got involved in a car accident on 27/02/2022

That car was severely damaged to a point where they first said they are writing it off then 2 weeks later they decided to fix it because they got cheaper/discounted parts with KIA which left me not at ease to a point where I enquired about this with their assessor and he did not come with a better reasoning as to fixing the car but that its cheaper for them. ANYWAYS my main concern is safety in regards to that car ever since I collected it on the 14th of May its been giving me problems. I reported it to the insurer and Panelbeaters but they have never done anything with my concerns.

1. The right back door is not locking ever since it came back. 2. The boot is not opening and these are things I never had issues with 3. The front bumper is not properly aligned 4. AND THE MOST SCARY AND TERRIFYING the car makes weird rumbles when you increase speed to 80km and then vibrates on the entire side where it was damaged.

These were all reported ... The first 3 were reported on email on 16/05/2022 to Jena(Status Panelbeaters and Johan(Budget insurance assessor) and the last one was reported to the panelbeater on 20/05/2022 when I took the car for assessment again and still nothing has been done.

My life has been put at risk by budget insurance purposefully just to save money by fixing a car that was severely damaged and has come back with mechanical risks, and I've incurred more financial problems due to their negligence and delay.

0
Replies (3)
Budget Insurance
Budget Insurance's reply30 May 2022, 12:14
Official
 Hi  Sbusisiwe 
  
  We acknowledge receipt of your complaint.
  
  Our team will be in contact with you to discuss your concerns.
  
  Kind Regards, 
  The Budget Insurance Team 
sS
sbumwandla S's update02 Jun 2022, 16:31
Reviewer Update
Still haven't received any call. and this is the 4th day and that alone says alot about how Budget handles their business. They do not have sense of urgency towards their clients to ensure safety.
Budget Insurance
Budget Insurance's reply02 Jun 2022, 17:18
Official
Hi Sbusisiwe
 
We acknowledge receipt of your complaint.
  
Our team will be in contact with you to discuss your concerns during office hours.
  
Kind Regards, 
The Budget Insurance Team