My experience with Budget Insurance has been nothing short of exhausting.

The moment you request a quote, they call you relentlessly — up to 12 times a day. But the moment you actually need help, especially with a claim, suddenly no one can assist. I was even told to rather submit a third-party claim, and that the third-party should be handled directly with the other insurer myself — and of course, Budget offers zero support with that too.

Trying to cancel my policy has been just as painful. You can’t cancel online (convenient for them), so you’re forced to request callbacks. I’ve requested more than 12 callbacks just this morning, and several more over the past month. I finally received one call today — but the agent hung up the moment I answered.

It’s quite clear they want to delay the cancellation long enough to take another debit order for December, even though my new insurance activates tomorrow. And because they force DebiCheck on you, you can’t even stop the debit order.

Overall: aggressive sales, zero support, impossible to cancel. Worst customer experience I’ve ever had with an insurer.