My Daughter Valentia Kgatshe, took a car insurance plan with Budget in November last year(2022) and she got in an accident in December 2022

My Daughter Valentia Kgatshe, took a car insurance plan with Budget in November last year(2022) and she got in an accident in December 2022. She could not claim because the excess was steep(R15000) initially her excess for the insurance plan was R9000 but at the time she had an accident it was R15 000. We did not go through with the claim and ended up fixing the car on our own. My complaint now is the deduction date for her plan. She called in about 3 times now, trying to fix the deduction date for her debit order but it keeps on going back to the 24th. She had initially set the date to the 24th but called in to have it shifted, that never happened, instead she was given another plan. The Value Added Product(VAP) which she tried countless times to cancel but whenever she called budget insurance she's never put through to the VAP department. Our main concern is that Budget insurance debit order always deducts on different dates and this affects her car's monthly installments. At this point she no longer wants to correct the deduction date. She simply wants to cancel her plans with budget insurance company. Hello Peter please assist us in getting a hold of Budget Insurance VAP department so we can cancel the plan and car insurance plan.