My claims keeps being rejected

My claims keep being rejected and i see no point in continuing my insurance with Budget. Unfortunately this is my second claim that's been rejected. I spend an substantial amount monthly at Budget and would like to move my insurance elsewhere unless you provide a service a paying client expects.

I logged a claim for my garage door opener being faulty.

I reported an issue with my garage doors and requested assistance regarding a possible replacement.

Since Sunday, 9 November, the garage door motor has stopped functioning—it no longer opens the door. I replaced the battery on Monday, 10 November, but unfortunately, this did not resolve the issue.

Over the past two weeks, we’ve had to open the doors manually. As a result of the door having to be opened manually the doors has cracked in several places. Some of the joints in the door panels have even completely split, compromising both the structure and security of the doors. This is not normal wear and tear.

I maintain my garage door and motor regularly and ensure that they are always in pristine condition. But my claim has been rejected according to lack of maintenance.

"No one asked me if i maintained the doors or proof thereof"