AN
Azanda N

1 reviews | Active since Aug 2017

01 Apr 2018, 15:48

My car is damaged

I don’t know how many times I insisted that my car be taken to SMG to be fixed. I was informed that the Automagic is BMW verified, I fetched my car, it was gleaming and shining and I was happy to hv it back after a 10 day delay. I just washed it for the first time. My fender is scratched and the paint has a peeling effect, the acy car paint although the colour matches has this white tinge that’s unpolishable. Budget insurance please sort this out immediately!!!!!

0
Replies (4)
Budget Insurance
Budget Insurance's reply01 Apr 2018, 16:09
Official

We acknowledge receipt of your complaint.

Kindly be advised that a Customer Relation Specialist will contact you during business hours to address your concerns.

Kind regards

The Budget Team

Budget Insurance
Budget Insurance's reply05 Apr 2018, 14:17
Official

Dear Ms Ngobese

We have received confirmation from our Assessing Management Team that they are in contact with you regarding the current damage and that the way forward has been explained to you.

Please accept our apology for the frustration caused.

Kind Regards

The Budget Team

AN
Azanda N's update11 May 2018, 19:37
Reviewer Update
My car has been sorted. Thank you to the Budget, Telesure and Keith’s Panelbeaters for their speedy response and excellent corrective workmanship. Thank you to Haroun,Joel and Reece.
Budget Insurance
Budget Insurance's reply11 May 2018, 19:54
Official

Thank you for the positive feedback.

Your kind words will certainly be conveyed to all involved

Kind regards

The Budget Team