My car hasn't been accessed almost 10days

Well I am really disappointed with your service, I mean the way I force my friends and colleagues to take budget. Today really showed me your true colours. YOU KNOW IT VERY EASY TO TELL THEM TO CHANGE AND GO TO OTHER INSURANCES THAT CARE, ONLY WORD OF MOUTH.

I had an accident on de 12th June, they did tow my car, even today I don't know where my car is,only to receiver a call from some lady in Polokwane to tell me that they need the car keys. Well I have been calling and asking what is happening, everytime I call they tell me that Vorgan Naidoo will call me even today I don't even know his voice. So I really don't like to deal with people like that, please don't call me Vorgan and come with stories don't wanna deal with you anymore. Budget Insurance if this is how you deal with clients and reject claims then you have the wrong client. Please give me a report in email so that I can take the matter to Ombudsman, because your service is so pathetic really, how many calls I have been doing and you don't come back to me, the fact that I took a courtesy car on my insurance still no one called me to give me feedback. I just want the whole world to know about you bad service you always give ur clients