TK
Thabani K

1 reviews | Active since Sept 2026

07 Sept 2026, 14:29

My ****** and recovered car

Very bad they failing to fix my car for a month now every time when I call them they saying the matter has been taken seriously

0
Replies (8)
Budget Insurance
Budget Insurance's reply07 Sept 2026, 14:33
Official
Hi Thabani,

We acknowledge receipt of your complaint. Our team will be in contact with you to discuss your concerns. 

Kind Regards, 
The Budget Insurance Team
TK
Thabani K's update07 Sept 2026, 14:46
Reviewer Update
It been a month now Anesu Ziramba sent me an email saying I must email my documents. I did so after that there was no reply on 2 Sept 2026 I went to re-new it Bedfordview I found Bongani Nkosi he said he's my assessor he then wrote everything that missing in my car. He then told me to phone the insurance the following day on Thursday I did called they said the matter has taken seriously. Then today I decided to go to Renew-it I didn't find the guy they said he left. I tried to call you guys again they said Bongani never sent them the quote..
Remember I'm spending my money going to panel beaters.. you guys don't even give a feedback
Budget Insurance
Budget Insurance's reply07 Sept 2026, 15:01
Official
We sincerely apologize for the delays and poor communication.

We have escalated your case to a senior agent to ensure that prompt assistance is provided.

Kind regards,
The Budget team
TK
Thabani K's update07 Sept 2026, 15:03
Reviewer Update
Everytime you saying this
Even last week I spend more than 2 hours on the call the Agent said "please stay on the line" then after the call was dropped
TK
Thabani K's update09 Sept 2026, 12:25
Reviewer Update
It been a month no help from budgect insurance. They sent me a **** Quote if I go to re-new it, they said the was never being assess. While on 1st day I spoke to Bongani Nkosi. And he said the quote was sent till to date .. now I need to tow my car back home they refusing to release my car
I'm done with Budgect
Budget Insurance
Budget Insurance's reply09 Sept 2026, 12:46
Official
Good day Thabani,

We apologize for the delays in communication and updates. We have escalated this to a manager to ensure that it is dealt with as soon as possible.

The team will contact you with an update when they have received feedback from the relevant parties.

Kind regards,
The Budget team
TK
Thabani K's update09 Sept 2026, 12:54
Reviewer Update
I'm done with you guys please send me a release letter and tow back my car home today I'm cancelling everything with you guys
Budget Insurance
Budget Insurance's reply09 Sept 2026, 12:58
Official
The team will be in contact with you.

Regards,
The Budget team