Ms Leonie Mott

On the 14th May, I put in a 3rd party claim with Budget Vehicle Insurance. I compiled all relevant documents asked by them. Also, a quote from Panel Shop has been forwarded to them. There client smashed into my business vehicle. Up till now they have not sent out an assessor to make an assessment. They refuse to pay out to what the actual damages are . They made their own assessment to what they think they should pay. Which does not cover fixing the vehicle. They base their opinion on photos and the photos of their client. Which did not have much damages to. Why should the 3rd party client, be covering any additional payments to fixing of the vehicle.

There client admitted fully that it was his fault. Also one do know if a vehicle is knocked from behind it’s that person’s fault. However, they are trying to get away from the fact. I sent them another quote by email today dated 2024/08/22. There response as well is very bad. One has to make contact with them constantly with no respect from them. I feel, when it come to 3rd party claims, it’s taken for granted. When they do eventually response, it’s fault finding every time. I had told them, I will not settle for the amount they gave. I also got my broker from Outsurance to contact them.