PK
Portia K

1 reviews | Active since Mar 2016

31 Jul 2024, 14:14

Mrs Konke Mzila

I have been asking for a call recording for the last week and a half but I keep getting sent from pillar to post and without a recording. I thought all calls were recorded and made available upon request. Mamello Lebelonyane told me their SLA is 48 hours but she couldn't even follow up after a week of waiting. I just called again and the phone was dropped in my ear. This is a company that I was actually considering joining but after the incompetence, I don't really know.

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Replies (1)
Budget Insurance
Budget Insurance's reply31 Jul 2024, 14:18
Official
Hi Portia, 

That is concerning to hear, and we would like to apologize for the service and experience. 

Our team will be in contact with you to discuss your concerns. 

Kind Regards, 
The Budget Team