MRS

I'M UTTERLY DISGUSTED BY BUDGET INSURANCE,I INSURED MY POLO VIVO WITH THEM 2018 MARCH SO THIS YEAR NOVEMBER THERE WAS SALARY DELAYS FROM MY SIDE AND THEY DID NOT RECEIVE THE DEBIT ORDER ON THE 25TH,(Good Morning all,

There is a problem with salary payments, I am busy investigate the problem with the bank.

I am assuring you that we will sort the problem and give you feedback ASAP.

Regards Erika) I CALLED THEM TO REPORT THE MATTER AND I ASKED THAT THEY DEBIT ON THE 28TH NOVEMBER (WHICH IS THE COVER FOR THE MONTH OF DECEMBER 2019) HOWEVER THEY ONLY RECEIVED THE PREMIUM FOR THE SHORTFALL COVER BECAUSE I TRANSFERRED MONEY FROM FNB TO CAPITEC ,THE FOLLOWING DAY I CALLED AGAIN I SPOKE TO ONE OF THE REPRESENTATIVES REQUESTING THAT THEY SUBMIT THE DEBIT ORDER SAME DAY FOR THE VEHICLE INSURANCE AND SHE ALSO CONFIRMED THAT THE ONE FOR THE SHORTFALL WAS RECEIVED LATER ON ON I RECEIVED A LETTER SAYING THAT THEY NEVER RECEIVED THE PREMIUM FOR THE SHORTFALL POLICY, I WOULD LIKE THEM TO RECTIFY THIS BECAUSE I HAVE MY STATEMENT THAT SHOWS THAT DEBIT WENT THROUGH,TODAY ON THE 19/12/2019 I CALLED TO FOLLOW UP AS I COULDN'T GET HOLD OF THEM WEEKEND THE LADY I SPOKE TO WAS CONFUSED SHE DIDN'T EVEN KNOW WHAT SHE WAS DOING SHE KEPT ON TALKING ABOUT END DECEMBER(WHICH IS THE COVER FOR JANUARY ) PREMIUM THAT I DIDN'T MENTION ANYTHING ABOUT IT,SHE KEPT ON ASKING ME TO HOLD WHILE SHE IS CHECKING ,CAN I GET CLARITY IF THEY ARE FAILING TO SORT THIS OUT THEY MUST LET ME KNOW SO THAT I CAN LOOK FOR ANOTHER INSURANCE COMPANY,BECAUSE IT LOOKS LIKE EVERY YEAR THERE'S ALWAYS AN ISSUE WITH THEM LAST YEAR THEY DIDN'T SUBMIT THE DEBIT ORDER FOR DECEMBER I HAD TO CALL THEM AGAIN AND THIS IS IRRITATING ME.