Mr S M Ndaba

On 27 March 2024 I took a service plan policy from budget insurance I started the kilometer of my car to the sales person the agreement was a two year contract but will be able to claim after 3 months not after paying for three months but I try to claim after three payment because when I took this policy the kilos were close to the next service which I explain to the sales person I didn't hide that when I call them yesterday to assist they dispute the claim and explain that the policy commerce date was suppose to be the time when I pay the first amount which I didn't agree as their document clear says the money deducted will cover for the same month in this case is April and when you read further their document refer to commencement date which is the 27 March my understanding both this date are covered as the policy was taken on the 27 March and I have paid for the minimum of three month as per requirement kilos a just before the kilo we agreed on so I want them to refund all my premium provide the recoding that talk about the previous service history of the car because now is one of the requirement which was not even mentioned at the begin see below from document An amount will be deducted from your account on 2024-04-29. Thereafter, payments will be deducted on the 29th day of each month to cover you for that same calendar month. Please note that your policy is a monthly policy and must be paid in advance on the deduction dates as they are stated above. 1. Policy Duration: Your cover commences 3 months from the date of purchase. You will be able to claim 2 services over a period of 24 months. 2. Payment Duration: 24 months 3. Effective Date: Commences on the date of sale

According to my reading I have follow all the above requirement if am wrong please advise for the above reason I don't trust them anymore all I need is my refund and the recording that prove all was explain to me when I took the policy