IK
Itumeleng K
1 reviews | Active since May 2025
02 Dec 2025, 09:37
Moving to Naked insurance.
Been with budget for over 10 years and have never had to claim from them and now I just spent over 30 minutes on hold listening to their stupid music only for their agents to put me on mute until I hang up without ever helping me.
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Replies (3)0
Replies (3)
Budget Insurance's replyOfficial
02 Dec 2025, 09:38Hi Itumeleng ,
That is concerning to hear, and we would like to apologize for the service and experience.
We will escalate this matter to the relevant department to assist.
Kind Regards,
The Budget Team
That is concerning to hear, and we would like to apologize for the service and experience.
We will escalate this matter to the relevant department to assist.
Kind Regards,
The Budget Team
Budget Insurance's reply02 Dec 2025, 09:38
Official
Hi Itumeleng ,
That is concerning to hear, and we would like to apologize for the service and experience.
We will escalate this matter to the relevant department to assist.
Kind Regards,
The Budget Team
That is concerning to hear, and we would like to apologize for the service and experience.
We will escalate this matter to the relevant department to assist.
Kind Regards,
The Budget Team
IK
Itumeleng K's updateReviewer Update
02 Dec 2025, 10:03Your apologies mean nothing to me. Do your jobs.
IK
Itumeleng K's update02 Dec 2025, 10:03
Reviewer Update
Your apologies mean nothing to me. Do your jobs.
Budget Insurance's replyOfficial
02 Dec 2025, 10:05Thank you for sharing your feedback. We completely understand your frustration and want to assure you that we are taking this seriously. Our team will contact you directly to resolve this matter as quickly as possible.
Budget Insurance's reply02 Dec 2025, 10:05
Official
Thank you for sharing your feedback. We completely understand your frustration and want to assure you that we are taking this seriously. Our team will contact you directly to resolve this matter as quickly as possible.