MM
Michelle M

1 reviews | Active since Oct 2020

30 Jan 2023, 10:24

Move to a safer area and 24hour guarded security estate and get charge MORE!!! Yes MORE.

I have had nothing but admiration and positive things to say about Budget Insurance, until now that is, I am extremely disappointed and have already started making arrangements to change to a different insurance supplier, I recently moved from a block of flats in Edleen, Kempton Park with absolutely No safety measures, other that a manual gate, to a much better and safer neighborhood, into a security complex with 24 hour security guards and manned access control. However, trying to update my details this morning with my new address, the online app wants to increase my premiums with an amount, here I was thinking that it should de-crease, I didn't accept the new quote on the app and decided to call Budget Insurance, a lady tried to assist and asked me all the questions about the new premises, Guess what, her quote was triple the amount of the extra amount that I was quoted on the app. In what UNIVERSE does this make any sense??? As it is, Budget Insurance premiums went up by about 35% last year, which is crazy. I don't even use this vehicle during the week because I simply cant afford the High Diesel Prices anymore. so the vehicle stands at home in the security estate all day long. Very bad Budget. Our relationship was great while it lasted.

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Replies (3)
Budget Insurance
Budget Insurance's reply30 Jan 2023, 10:26
Official
Hi Michelle, We acknowledge receipt of your complaint. Our team will be in contact with you to discuss your concerns. Kind Regards, The Budget Insurance Team
MM
Michelle M's update30 Jan 2023, 11:18
Reviewer Update
Feeling much better, a Lady from Budget (Sorry, didn't get the name) called me within minutes of my unhappy posting and was very helpful, she patiently listed to me ranting and then transferred my call to Nkosinathi Shezi who promptly assisted me, long story short, my address has been changed and my premiums roughly stayed the same as previously, I'm still of the opinion that my premiums should have lowered a bit, but at least, they remain the same now.
Thanx a mlll
Budget Insurance
Budget Insurance's reply30 Jan 2023, 11:44
Official
Hi Michell, Thank you for sharing your positive experience with us. Enjoy your day! Kind Regards, The Budget Team