SI
SUHAIL I

1 reviews | Active since Nov 2014

17 Aug 2016, 13:04

MOVE INSURNCE TO SANTAM

<p>the manager of the claims department contacted me with regard to my previous complaint . She was screaming on top of my voice accusing me of stuff that I would never attempt of doing . I had to then cut the call because I was in so much of shock . If this is the way budget insurance conducts business i suggest that no one joins this insurance provider and users with existing policies should cancel and move to Santam or other companies . I am taking this matter to the ombudsman and thereafter if not resolved I will personally summons budget insurance legal team to court . I am extremely angry as to show rude this lady was .her name was Natasha or Natalie I cannot remember clearly </p>

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Replies (1)
Budget Insurance
Budget Insurance's reply17 Aug 2016, 15:16
Official

Thank you for bringing this matter to our attention

It is very sad to receive feedback of this nature and we assure you that the matter will be escalated for further investigation and accordingly addressed.

Please accept our sincere apology. We shall revert with feedback soon after the call has been listened to.

Kind Regards

The Budget Team