AA
Anver A

1 reviews | Active since Jun 2018

08 Jun 2018, 05:49

Misled

By far the worst service received. When I took out the scratch and dent benefit. This was enitialy to keep your car looking brand new with a claim benefit up to R3000 at any given time without effecting your cash back bonus. When I said I had existing scratch and dents when this was offered at the time, I was told I could only claim after 90 days. Now that Im claiming for my benefit after I've spoken to three different people on different occasions and being cut off, Hendriette told me that I was given the wrong information she also transferred me to cancellation department where I was cut off again.

If this is no benefit to me I would like to cancel this scratch and dent benefit and have all my premiums and admin fees payed back to me from inception date. In the meantime based on the outcome I'm looking for other insurer's

0
Replies (2)
Budget Insurance
Budget Insurance's reply08 Jun 2018, 07:37
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you shortly to discuss your concerns.

Kind Regards,
The Budget Insurance Team.

Best regards,

Budget Insurance
Budget Insurance's reply08 Jun 2018, 08:47
Official

Dear Mr Alexander

Kindly confirm your availability as one of our Customer Relation Specialist is trying to reach you telephonically. Thank you

Kind Regards

The Budget Team

Best regards,