Misleadingly, lying an manipulated by budget

I made a house breaking claim 3 weeks ago,I have been calling this insurance to check with them how far are they with my claim,they kept promising to come back to me but they not,they refused to replace my things that was ******,they decided for me what can I have,they **** to me they said am double insured so they are going to pay my claim 50% percent,they also **** to me on Tuesday 8th March they said to me my claim is been finalised am going to get the money within 2-3days,today around 14h00,received a call that saying the same thing,that means the claim was not authorized on the 8th,I don't understand why is budget consultants always lying to the customers,I always hear,read all over that Budget insurance they are so ***********, lying,manipulative and don't care how their customers feel,they don't have a good customer service at all am so angry at this thing called insurance,I have never believed what people are saying but today I believe every thing ,I even regret to take it.