Misleading

Good day<br> <br> I called the budget Call Centre to follow up on my claim process, after i had taken the car for assessment. <br> The agent confirmed that they received the assessment report, and said budget is waiting for feedback from my previous insurance, according to the system i had insurance for 6 years. <br> I don't know where the system got that information, because when i joined budget i specifically said that i had never taken insurance before, even the contract i have states that I've never been insured before. <br> I've been without a car for a full week and it seems like this will be delayed even longer, with this insurance madness.<br> <br> Your urgent response will be appreciated.<br> <br> kind regards