Misleading

I have a cash back on my Policy, the whole time when i done an enquiry they told me that my cash back is due on the 10th May,on the app is also on 0 months days, I was expecting the money in my account, so to my surprise when I call in now for an updated they telling me now, that is only an estimated not a confirm date that the money will on be in my account in 2 weeks time.

So because i had a cash back a month before I'm suppose to get my cash back my premium went up, and I still need to wait for my cash back not what i was promise.