Made the seemingly impossible, possible

i submitted a claim for a lost iPad almost a month ago and was requested to submit documents which were impossible to, as i no longer had them: proof of purchase, imei number (box was thrown away) and a case number (can't get a case number without an ITC number which you need the imei number for). When I was called to be informed that my claim would be rejected, i explained my dilemma to Hussain who escalated the matter and managed to get me an approval for an iPad (not the same as the lost one), but had he not, i'd have no iPad at all until I went and bought one cash.<br> <br> I was blown away by both Hussain's tenacity for customer service and Budget management for assisting in the matter.