Made me look like a ********, as a client not claiming, you expected me to pay 80percent for a new TV, when I requested to cancel the claim, I was accused of not being truthful

Made me look like a ********, as a client not claiming, you expected me to pay 80percent for a new TV, when I requested to cancel the claim, I was accused of not being truthful. It is a disgrace that a client who pay every month and not claim gets treated this way. Just because it did not make sense to pay so much.