low low service

So after waiting for a whole two weeks for feedback, than posting here on hellopeter to complain about the poor service you have given me, you call anf advise that you cannot fix the car because blah blah blah, but you dont forget to debit my account every month, this is a ****ful excuse now i have to hear that i need to pay a r5000 if i want you to fix it, why have insurance if you cant use it, i will fix it with a local mecanic and pay far less than what you want me to pay, i want to cancel this policy and go with a more competitive insurer maybe dial direct or outsurance, please cancel this policy and re imburse my paid premiums cos you did not do anything for me, or i shall go to the bank and reverse my premiums i am able to receive.